Refund & Returns Policy

Last Updated: 11 September 2026


At Club Fab, we want you to have a great shopping experience. Because Club Fab works with multiple independent brand partners, return, exchange, and refund policies may differ from one brand to another.


For this reason, please always review the return information provided on the relevant product page and submit a return or refund request through the official Club Fab request form before returning any product.


1. Brand-Specific Return Policies

Each Club Fab brand partner may establish its own policies regarding:

  • Return periods
  • Eligible and non-eligible products
  • Exchange options
  • Refund methods
  • Return shipping fees
  • Product condition requirements
  • Sale and promotional items
  • Damaged or defective products
  • Customized or personalized products


The applicable policy for your purchase may therefore depend on the brand partner from which the product was purchased.


Where a brand-specific policy applies, that policy will govern the return, exchange, or refund process, subject to any mandatory consumer rights under applicable law.


2. Before Returning an Item

Please do not send a product directly to Club Fab or to a brand partner without first submitting a return or refund request.


All customers must complete the official Club Fab Return & Refund Request Form.


This allows us and the relevant brand partner to review your request, confirm eligibility, and provide the correct return instructions.


Submit Your Request

Please complete the Return & Refund Request Form with:

  • Your full name
  • Order number
  • Email address or phone number
  • Brand name
  • Product name
  • Reason for the return or refund
  • Photographs or videos where applicable
  • Any other information requested in the form


Return requests submitted without the required information may be delayed while we obtain the necessary details.


3. Return Request Review

Once your request is submitted, Club Fab will review the information and, where applicable, forward the request to the relevant brand partner.


The brand partner may assess the product and determine whether the request meets its applicable return or refund conditions.


Club Fab may contact you if additional information, photographs, videos, or other documentation is required.

Submitting a request does not automatically guarantee that a return or refund will be approved.


4. Return Approval

If your request is approved, you will receive instructions explaining:

  • Where the product should be returned
  • The applicable return method
  • The return deadline
  • Whether return shipping costs apply
  • Any additional requirements
  • The expected refund or exchange process


Please follow the instructions provided.


Products returned without prior approval or outside the approved return process may not be accepted.


5. Return Eligibility

Depending on the applicable brand partner's policy, returned products may need to:

  • Be unused and in their original condition
  • Have original tags and labels attached
  • Include original packaging and accessories
  • Not show signs of wear, washing, alteration, damage, or misuse
  • Be returned within the applicable return period
  • Include proof of purchase or the relevant order information


Specific requirements may vary by brand.


6. Non-Returnable Items

Certain products may not be eligible for return or refund depending on the brand partner's policy and the nature of the product.


These may include:

  • Personalized or customized products
  • Made-to-order products
  • Perishable products
  • Opened or used beauty, skincare, cosmetic, or hygiene products
  • Intimate or hygiene-sensitive products
  • Digital products
  • Gift cards or vouchers
  • Final-sale items
  • Products specifically identified as non-returnable


The applicable brand partner's product-specific policy will apply, subject to applicable law.


7. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incorrect, incomplete, or materially different from what you ordered, please submit a Return & Refund Request Form as soon as possible.


Please include clear photographs or videos showing:

  • The product
  • The damage or defect
  • The packaging, where relevant
  • The product label or identifying information


Do not dispose of the product or packaging until the issue has been reviewed.


Depending on the circumstances and the applicable brand partner's policy, you may be offered a replacement, repair, exchange, refund, or another appropriate remedy.


Nothing in this policy limits any rights available to customers under applicable law.


8. Change-of-Mind Returns

If you simply change your mind about a purchase, return eligibility will depend on the individual brand partner's policy.


Some brands may accept change-of-mind returns while others may not.


Where a change-of-mind return is accepted, the customer may be responsible for return shipping costs and other applicable charges, as specified by the relevant brand partner.


9. Exchanges

Exchange availability varies by brand partner.


Where exchanges are offered, they may be subject to:

  • Product availability
  • Size or colour availability
  • The condition of the returned product
  • The applicable return period
  • Additional brand-specific conditions


If an exchange is unavailable, the brand partner may offer another solution in accordance with its applicable policy.


10. Refunds

Approved refunds will be processed according to the applicable brand partner's refund policy.

Where applicable, refunds will generally be made to the original payment method used for the purchase.


The time required for a refund to appear in your account may vary depending on:

  • The brand partner
  • Club Fab's processing time
  • The payment provider
  • Your bank or card issuer


Club Fab cannot guarantee the exact time required for a financial institution to complete a refund.


11. Return Shipping Costs

Return shipping costs vary by brand partner and by reason for the return.


For example:

  • Change-of-mind returns may require the customer to pay return shipping.
  • Returns involving an incorrect, damaged, or defective product may qualify for return shipping coverage, subject to review.
  • Some brands may offer free returns under their individual policy.


The applicable shipping arrangements will be communicated when your request is reviewed and approved.


12. Sale and Promotional Items

Items purchased during sales, promotions, special campaigns, or clearance events may be subject to different return and refund conditions.


Please review the applicable product or brand policy before purchasing.


13. Multiple Brands in One Order

If your order contains products from multiple brand partners, each product may be subject to a different return and refund policy.


You may therefore need to submit separate information for products from different brands.


Return instructions may also differ depending on the relevant brand partner.


14. Refunds for Cancelled Orders

If an order is cancelled before fulfilment or delivery, any applicable refund will be processed according to the circumstances of the cancellation and the applicable brand partner and payment-provider procedures.


Where a product is unavailable after an order has been placed, Club Fab or the relevant brand partner may contact you regarding cancellation, replacement, or refund options.


15. Fraudulent or Abusive Returns

Club Fab and its brand partners reserve the right to investigate suspected fraudulent or abusive return activity.

This may include repeated false claims, intentional product damage, returning products that were not purchased through Club Fab, or misuse of the returns process.


Appropriate action may be taken where permitted by applicable law.


16. Important Reminder

Because Club Fab works with independent brand partners, there is no single return or refund policy that applies identically to every product.


Always check the applicable brand policy before purchasing.


And if you need to return or request a refund:

Please fill out the Club Fab Return & Refund Request Form first.


Do not send the product anywhere until you receive confirmation and return instructions from Club Fab or the relevant brand partner.


17. How to Submit a Return or Refund Request

To begin your request:

  1. Complete the Club Fab Return & Refund Request Form.
  2. Provide your order details and reason for the request.
  3. Upload photographs or supporting information where requested.
  4. Wait for Club Fab or the relevant brand partner to review your request.
  5. Follow the return instructions provided if your request is approved.
  6. Keep your return tracking information until the matter has been completed.


Submit Your Return or Refund Request


If you have questions about a return, exchange, or refund, please contact Club Fab through our official customer-service channels.


Club Fab by Al Mazuna Group
United Arab Emirates

Email: hello@clubfab.ae

Website: www.clubfab.ae